Free Shipping on orders over $40

The Artistry Fashion

Shipping & Returns

At The Artistry Fashion, we are committed to ensuring that you have a seamless shopping experience. Below is an overview of our Shipping and Return policies to keep you informed and confident in your purchase.

1. Shipping Policy

1.1 Processing Time

  • Orders are typically processed within 1-3 business days.

  • Once your order is processed, it will be shipped out according to the shipping method you select during checkout.

1.2 Shipping Methods and Delivery Times

  • We offer various shipping methods, including standard and express options.

  • Estimated delivery time will be displayed at checkout. Please note that delivery times may vary depending on your location and external factors like weather conditions or holidays.

1.3 Shipping Charges

  • Shipping costs will be calculated at checkout based on the shipping method and delivery address.

  • Free shipping promotions, if applicable, will be clearly stated during checkout.

1.4 Order Tracking

  • Once your order is shipped, we will provide a tracking number so you can monitor your package’s progress.

1.5 International Shipping

  • We offer international shipping to select countries. Shipping charges and delivery times will vary based on your location.

  • Customs fees and import duties are the responsibility of the customer and are not included in the price of the order.

2. Return & Exchange Policy

2.1 Returns

  • We hope you love your purchase, but if you’re not completely satisfied, we offer a return policy within 14 days from the date of delivery.

  • To be eligible for a return, the product must be unused, undamaged, and in its original packaging.

2.2 Non-Returnable Items

  • Personalized or custom items, such as engraved products, are not eligible for return or exchange.

  • Sale or discounted items cannot be returned unless they are defective.

2.3 How to Initiate a Return

  • To start a return, please contact our customer service team at contact@theartistryfashion.com with your order number and reason for return.

  • Once approved, we will provide instructions on how to return your item. The item must be sent back to us within 14 days from the approval of the return request.

2.4 Return Shipping Costs

  • Customers are responsible for the return shipping costs, unless the product is defective or incorrect.

  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

2.5 Refunds

  • After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 7-10 business days.

2.6 Exchanges

  • If you’d like to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.

3. Damaged or Defective Items

3.1 Reporting Damaged or Defective Items

  • If your item arrives damaged or defective, please contact our customer service team immediately at contact@theartistryfashion.com.

  • We will arrange for a replacement or full refund for damaged/defective items.

3.2 Proof of Damage

  • We may request photographic evidence of the damage to process your claim.

4. Contact Us

For any questions regarding shipping or returns, please reach out to us at:

We aim to provide a smooth and hassle-free experience when it comes to shipping and returns. Thank you for choosing The Artistry Fashion!